Privacy Policy

1. Who We Are

Sivility Systems LLC ("Sivility," "we," "us," or "our") is a value-added reseller and integrator of information technology products and services. References to "Sivility" include Sivility Systems LLC and its subsidiaries and affiliated companies.

This Privacy Policy applies to personal information we process about individuals who interact with us, including website visitors, customer and partner contacts, prospective customers, account users, and individuals who contact us or use our portals. It does not change the terms of any signed customer agreement or any applicable Manufacturer or third-party privacy notice.

2. Scope of This Policy

This Policy covers the Sivility website, customer and admin portals, quoting and ordering workflows, and related business communications and services. Where we process personal information on behalf of a customer or business partner (for example, as part of delivering a service), we do so under that customer's or partner's instructions, and their privacy notice may govern that processing.

Some products, services, or pages may be provided by or jointly with Manufacturers, distributors, or other third parties who maintain their own privacy practices. When you interact with those third parties, their privacy notices apply.

3. Personal Information We Collect

We collect personal information directly from you, automatically through your interactions with our website and portals, and from other sources such as our partners, distributors, Manufacturers, credit and fraud-prevention services, and publicly available sources.

Information you provide may include identifiers and business contact details (name, company, title, business email, phone, and mailing/shipping addresses); account and credential information for portal access; quote, order, and transaction details; billing, tax-exemption, and limited payment-related information; service and support requests; and the contents of communications you send to us.

Information we collect automatically may include device and connection data (IP address, browser type, operating system, and identifiers), usage data (pages viewed, links clicked, referring pages, and session activity), and information collected through cookies and similar technologies.

4. How We Use Personal Information

We use personal information to operate our business and to provide and improve our products and services. This includes responding to inquiries; preparing and managing quotes, orders, invoices, returns, and shipments; providing customer support and professional services; managing accounts and portal access; and processing payments and tax documentation.

We also use personal information to operate, secure, and improve our website and portals; to detect, prevent, and respond to fraud, abuse, and security incidents; to perform analytics; to comply with legal, regulatory, tax, and contractual obligations; and to send relevant business and service communications, including marketing communications consistent with your choices.

5. How and When We Disclose Personal Information

We may disclose personal information to service providers and vendors that perform functions on our behalf (such as hosting, payment processing, shipping and logistics, communications, analytics, and credit and fraud prevention), and to Manufacturers and distributors as needed to fulfill quotes, orders, licensing, registration, warranty, and support.

We may also disclose personal information to our affiliates; to professional advisors such as accountants, auditors, and attorneys; in connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets; and when we believe disclosure is necessary to comply with law, respond to lawful requests and legal process, enforce our agreements, or protect the rights, property, or safety of Sivility, our customers, or others.

We do not sell personal information for money. We disclose personal information only for the business and operational purposes described in this Policy.

6. Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate and secure the website and portals, remember preferences, understand how our site is used, and measure the performance of our communications. Some cookies are necessary for the site to function, while others support analytics and performance.

You can control cookies through your browser settings, including blocking or deleting cookies, though some features may not work properly if you do. Where required by law, we obtain consent for non-essential cookies.

7. Third-Party Links and Services

Our website and portals may link to Manufacturers, distributors, platforms, or other third-party resources. We do not control and are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy notices of any third-party services you use.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and loss. You are responsible for keeping your portal credentials secure and for promptly notifying us of any suspected unauthorized access.

No website, portal, or method of transmission or storage can be guaranteed to be completely secure, and we cannot guarantee the absolute security of personal information.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide products and services, maintain business and transaction records, comply with our legal, tax, accounting, and contractual obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it is used.

10. Your Choices

You may opt out of marketing communications at any time by following the unsubscribe instructions in those messages or by contacting us. We may still send you non-promotional messages about transactions, accounts, security, and services.

You may also contact us to request access to, correction of, or deletion of certain personal information, subject to operational, contractual, legal, and security requirements.

11. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), provides you with certain rights regarding your personal information, subject to exceptions and verification requirements.

These rights may include the right to know the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collecting it, and the categories of third parties to whom it is disclosed; the right to request deletion of personal information; the right to request correction of inaccurate personal information; and the right not to be discriminated against for exercising your rights.

We do not sell personal information and do not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA. To exercise your California privacy rights, contact us using the information in the “Contact Us” section. We will verify your request and may require additional information to confirm your identity before responding. You may use an authorized agent to submit a request on your behalf, subject to verification.

12. Children's Privacy

Our website, portals, and services are intended for businesses and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. International Users and Data Transfers

Sivility is based in the United States, and our website, portals, and services are operated in the United States. If you access our website or interact with us from outside the United States, your personal information may be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of our website, portals, or services after an update constitutes acceptance of the revised Policy.

15. Governing Law

This Privacy Policy and any dispute arising out of or relating to it are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The exclusive venue and jurisdiction for any action, suit, or proceeding arising out of or relating to this Policy shall be the state and federal courts located in Orange County, California.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact Sivility Systems LLC, 26060 Acero, Suite 103, Mission Viejo, CA 92691, by email at sales@sivility.com, or by phone at +1 (949) 693-3106.